AccountId: 011433970860
ContactId: fff17ad1-096f-48cf-80d0-9b992ea1357f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 404839 ms
Total Talk Time (AGENT): 200128 ms
Total Talk Time (CUSTOMER): 158097 ms
Interruptions: 3
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/fff17ad1-096f-48cf-80d0-9b992ea1357f_20250303T14:24_UTC.wav
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[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] We're going the other way.
[CUSTOMER][NEUTRAL] Me I'm gonna say like you do on the the we got they gotrada.
[CUSTOMER][NEUTRAL] He loo.
[CUSTOMER][NEUTRAL] The and the.
[CUSTOMER][NEUTRAL] about a lot.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] OK, and he's gonna pay sip of local inform and assisted let me hold conso pre.
[CUSTOMER][NEUTRAL] See a numeral uh.
[CUSTOMER][NEUTRAL] Eero and Tino.
[CUSTOMER][NEUTRAL] 00 say my parents.
[CUSTOMER][NEUTRAL] There you go
[CUSTOMER][NEUTRAL] 3 M L C.
[AGENT][NEUTRAL] Let me.
[CUSTOMER][NEUTRAL] They
[AGENT][NEUTRAL] Yeah Laguard systems of immiento telephones and polio.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] She said no.
[CUSTOMER][NEUTRAL] Kato say say say.
[CUSTOMER][NEUTRAL] Treo Cinco.
[CUSTOMER][NEUTRAL] Trecerocinco Ben Nuevo chea.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Benincuentinco.
[CUSTOMER][NEUTRAL] Apatamento requin [PII] resin.
[AGENT][NEUTRAL] The fins.
[CUSTOMER][NEUTRAL] No, yeah, yeah, no, cinco subway ento know how I need that abacamento trekin.
[AGENT][NEUTRAL] OK, be sinuenteinco.
[CUSTOMER][NEUTRAL] My.
[AGENT][NEUTRAL] Southwest.
[CUSTOMER][NEUTRAL] Please.
[AGENT][NEUTRAL] Sinto those have any use.
[CUSTOMER][NEUTRAL] So, that way.
[CUSTOMER][NEUTRAL] Passway
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Banking is simple.
[CUSTOMER][NEUTRAL] apatamentore [PII] resin.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. Uh, the Concorde electronico so polio senor La Guardia.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] Mm, OK, so no no concorropetalosia in agrigarro electronico.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Take them all.
[AGENT][NEUTRAL] like because.
[CUSTOMER][NEUTRAL] La La Guardia field.
[CUSTOMER][NEUTRAL] What you
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. just solamente Paarseurque information correct uh uh [PII] que direction actual is la beta [PII].
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, I re electronicoes laguardia Fidel [PII].
[CUSTOMER][POSITIVE] That's right.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. A part of the telefono [PII] is so naso men it will be reversal era salin to make versus poco.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Ostepagomilquientos des gastros ok and the beneficiolaques so a verificercurida a milla or paragastos er rela squierouna.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEGATIVE] It's lamente [PII].
[CUSTOMER][NEUTRAL] And my.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Too lo lore.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see momento.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEGATIVE] No, no, no.
[AGENT][NEUTRAL] And.
[AGENT][NEGATIVE] But er er [PII].
[AGENT][POSITIVE] Yeah I see uh beneficio you bus.
[AGENT][NEUTRAL] Oino por favor and bien clamo ombre.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] Auel beneficio de to this uh this here in el queso que no pue eringa la hunter.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] pal.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Includes the diagnosticosiprosa demientos de la serujillo it and being alarconsusseguro principal Iles likes liasion the beneficios.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] The the solace here.
[AGENT][NEGATIVE] Get a flask of kwas.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] I don't want to.
[CUSTOMER][NEGATIVE] No, no, no, no.
[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] A bit of