AccountId: 011433970860
ContactId: ffe3838d-a99b-465c-a016-ea904f770eb2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 125500 ms
Total Talk Time (AGENT): 6460 ms
Total Talk Time (CUSTOMER): 18078 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/ffe3838d-a99b-465c-a016-ea904f770eb2_20250613T15:54_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, yes, I was calling [PII] back.
[AGENT][NEUTRAL] Uh, yeah, may I ask who's speaking?
[CUSTOMER][NEUTRAL] Yeah, [PII] or [PII].
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] OK, give me just a second, OK?
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you? Hey [PII], [PII], how you doing? I'm doing OK [PII] how are you?