AccountId: 011433970860
ContactId: ffcf6b39-a9c9-4954-b254-0887b284505a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 123839 ms
Total Talk Time (AGENT): 41400 ms
Total Talk Time (CUSTOMER): 47912 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/ffcf6b39-a9c9-4954-b254-0887b284505a_20250508T16:36_UTC.wav
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[AGENT][NEUTRAL] Gray American Public Life Minnores Monica.
[CUSTOMER][NEUTRAL] Oh yeah, I samando parabola informacion decientetengoamando de los Jupiter Medical Center.
[AGENT][NEUTRAL] And I
[AGENT][NEUTRAL] OK, yeah, it's the number?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah, I'm gonna tele.
[AGENT][NEUTRAL] So yeah.
[CUSTOMER][NEUTRAL] Um, uh, the los Ital.
[AGENT][NEUTRAL] See that'll be done. Mhm.
[CUSTOMER][NEUTRAL] Cincoseuno dos Santares resinco cuarenta cinco.
[AGENT][NEUTRAL] Gracias in police.
[CUSTOMER][NEUTRAL] Uh, nomelo de la la.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Cro no do do do reres.
[AGENT][POSITIVE] My favorite number.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Inso.
[CUSTOMER][NEUTRAL] Uh, Ocho intido delta.
[AGENT][NEUTRAL] That's yes.
[AGENT][NEUTRAL] Sistapolisa sevenciodire unos mile in ticuatro they avers unapolisa questativa.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Now Selanikapolisaquetien [PII].
[CUSTOMER][NEUTRAL] OK, um, with that.
[CUSTOMER][NEUTRAL] Um, como numero de confirmation [PII].
[AGENT][NEUTRAL] Not in a number of the referencia pero puedo sarin nombre la fechao is [PII] [PII].
[CUSTOMER][POSITIVE] [PII] is uh OK perfecto Muchas gracias.
[AGENT][NEGATIVE] Almosa one yeah that's just being mad American publicly bye.
[CUSTOMER][NEUTRAL] You will miss it.
[CUSTOMER][NEUTRAL] Bye bye.