AccountId: 011433970860
ContactId: ff8e5316-5888-45a4-8ff8-c71b081be45c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9869 ms
Total Talk Time (AGENT): 6768 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/ff8e5316-5888-45a4-8ff8-c71b081be45c_20250610T15:16_UTC.wav
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[AGENT][POSITIVE] Thank you for contacting HTO. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for contacting ATL. My name is [PII]. How may I help you?