AccountId: 011433970860
ContactId: ff6b222d-d430-424e-965e-1bacc500c8d7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 220020 ms
Total Talk Time (AGENT): 75288 ms
Total Talk Time (CUSTOMER): 85718 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/ff6b222d-d430-424e-965e-1bacc500c8d7_20250512T18:40_UTC.wav
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[AGENT][NEUTRAL] We want to settle.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] I love buena yaaa demean.
[AGENT][POSITIVE] We're gonna start there, so you're coming.
[CUSTOMER][NEUTRAL] What
[AGENT][NEUTRAL] Nintendo.
[CUSTOMER][NEUTRAL] Yeah, but in [PII].
[CUSTOMER][NEUTRAL] It's a numerro del the LA unit um numerro de que me.
[AGENT][NEUTRAL] No senoritapelenos united.
[CUSTOMER][NEUTRAL] When you say um yeah but the call numeral he's a polisa numeral erodosincauno.
[CUSTOMER][NEUTRAL] Oocho 76.
[AGENT][POSITIVE] Yeah man, that's got you.
[CUSTOMER][NEUTRAL] Cerradosintao.
[CUSTOMER][NEUTRAL] O.
[AGENT][NEUTRAL] My number is.
[CUSTOMER][NEUTRAL] Herme Janier Hermes conche Jani conjointa.
[AGENT][NEUTRAL] But confirm port ento senorian.
[CUSTOMER][NEUTRAL] Elvive in la.
[CUSTOMER][NEUTRAL] Oh no when the phone some blue bule by.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] o [PII] senor.
[CUSTOMER][NEGATIVE] Yes you know [PII] there's a sin.
[AGENT][NEUTRAL] What is the number of tele senor Janis.
[CUSTOMER][NEUTRAL] I yeah I said no to senior moment.
[CUSTOMER][NEUTRAL] uh-huh, see it what you're saying.
[CUSTOMER][NEUTRAL] like
[CUSTOMER][NEUTRAL] Cinco Trejuno.
[CUSTOMER][NEUTRAL] I as you say.
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] Mucho gracia senora ibuo er el motulama espar cambiarel el medico primario.
[AGENT][NEUTRAL] Correct, ma'am?
[CUSTOMER][NEUTRAL] See, see.
[AGENT][NEUTRAL] OK, again.
[CUSTOMER][NEUTRAL] Elrio.
[AGENT][NEUTRAL] And inform and moses or la mosese has a principal united the communica united directamente.
[AGENT][NEUTRAL] And so.
[CUSTOMER][NEUTRAL] OK, me pueda no united.
[AGENT][NEUTRAL] not
[CUSTOMER][NEUTRAL] OK my pointa no matter unit.
[AGENT][NEUTRAL] No logo senoro lees and then laterjetalebia united senor Janis.
[CUSTOMER][NEUTRAL] Itati.
[AGENT][NEUTRAL] It doesn't
[AGENT][NEUTRAL] I'm gonna.
[CUSTOMER][NEUTRAL] Cosa pero porquettasaa.
[AGENT][NEUTRAL] Its porque esitamos ver quiamandoreando ar information.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] OK, sala gracia.
[AGENT][NEUTRAL] The.