AccountId: 011433970860
ContactId: ff519d70-2c18-4ce8-8e28-173b53bd8038
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 388589 ms
Total Talk Time (AGENT): 187393 ms
Total Talk Time (CUSTOMER): 125645 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/ff519d70-2c18-4ce8-8e28-173b53bd8038_20250106T15:52_UTC.wav
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[AGENT][POSITIVE] One of the gracia.
[CUSTOMER][NEUTRAL] When is the part.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] See, it looks good.
[CUSTOMER][NEUTRAL] It's the polo er just plan familiar is a poo miha is your.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Espoo um dolo de novooquitapoque they say quetien.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Incomiapoquenolo noseguro but our system commode was sergio paraarlo paraita.
[AGENT][NEUTRAL] OK, um, baa la and doctor commandostole [PII] or baita uncua gente donde kept insideita.
[CUSTOMER][NEUTRAL] It's the
[CUSTOMER][NEUTRAL] The porque.
[AGENT][NEUTRAL] OK, um, see, and endolo tapasando peroque majono eel plan novaevarado to de cabeerra lovayle barespelitalovaevara urgent care levavalopi dondecalovaepareservi.
[CUSTOMER][NEUTRAL] Er deca on come on.
[AGENT][NEUTRAL] OK, OK, so, mm, I'm urgent care and doses.
[CUSTOMER][NEUTRAL] OK, see.
[AGENT][NEUTRAL] OK, the, the melo numeral, the, the numeral poliapartamentequefire and urgent care.
[CUSTOMER][NEUTRAL] OK, the.
[CUSTOMER][NEUTRAL] If the
[CUSTOMER][NEUTRAL] No matter the police and this apele records so mere polia number quequestados.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sinuaocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Bentocho
[CUSTOMER][NEUTRAL] Sire.
[AGENT][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] OK, may I ask who number so as immiento.
[CUSTOMER][NEUTRAL] [PII] I think.
[AGENT][NEUTRAL] Gracia in me direction electronico you numeral telephone and caso de calajamaa connect that.
[CUSTOMER][NEUTRAL] OK, retrecuro [PII].
[CUSTOMER][NEUTRAL] Ecosse lemos Carolina Norte mi teleo esto chose ninueve terrenven says in electronicoes.
[AGENT][POSITIVE] OK, good.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hey, [PII] in Natalia Teresa to go.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK, so Cuna and the poliaslemita, um, conesa poliaima, um, no beneficio beneficio que solamentepagasa can uses de can so the hemelo beneficio is guar pagosa vertu.
[AGENT][NEUTRAL] Um, yellojeva, um, urgent care, um, la can que no sotro curimosesincuenta.
[AGENT][NEUTRAL] Yes, sohatadobisitapurano.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, yellojeva own doctoralista on doctor familiar Corimos sincuenta rimahata cuatroviaurano.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Alright, solonoidiamosillogen here oslojeva unos de cavesera on familia.
[CUSTOMER][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] It's the OK and to el pueum urgent care telos in cuenta cuantolos medicamento que quelemande.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, the heist the conformermendiolomedicamente conta compania the heme mita.
[AGENT][NEUTRAL] Yeah that's.
[AGENT][NEUTRAL] OK, does the Paos pharmaceutical because um
[AGENT][NEUTRAL] Bala Christian clothing.
[AGENT][NEGATIVE] Inguar farmaviela la jeta.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, and the, the telephone of the customer service or medicine.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's process gen care consularpito what can latata is a res you know solamente is a minobre is a familia.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Familia correct to see Normaeloque you has a you know jama you but if you can queesteli li quelestenalista queleste torizamo when you know the simo coombia leformacion.
[CUSTOMER][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] Um, it can loqueno sourimo so it's solo mamente pasa in the cao que que not metatanota used the despoviaras clamo para remorso de los encuenta lares um loquetinecareir una factura de tajadalode go dear noolaura OK.
[CUSTOMER][NEUTRAL] Ok, Italianocha.
[AGENT][NEUTRAL] Then I gotta put you then go maple.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Then gray.
[CUSTOMER][NEUTRAL] You want.
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] Yeah.