AccountId: 011433970860
ContactId: ff380c89-265c-4197-bca1-749f085d0d72
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 126930 ms
Total Talk Time (AGENT): 25821 ms
Total Talk Time (CUSTOMER): 42144 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/ff380c89-265c-4197-bca1-749f085d0d72_20250610T12:36_UTC.wav
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[AGENT][NEUTRAL] What the.
[CUSTOMER][NEUTRAL] um
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] In a sense you though it keep nothing or the the the the the number of.
[AGENT][NEUTRAL] OK, and you know say amando Porqueita una argeta is correct.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Unoda Cinco.
[CUSTOMER][NEUTRAL] Uno Sierra secuado.
[AGENT][NEUTRAL] Let me check.
[CUSTOMER][NEUTRAL] Beer Rouge.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, uh, Mao Mao, uh, Mayo the sin the minos.
[CUSTOMER][NEUTRAL] Play the song and who say redo cincos we do it the same.
[CUSTOMER][NEUTRAL] Those are the sames [PII].
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Port?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?