AccountId: 011433970860
ContactId: ff141b2c-495a-443e-b296-b5862aed6295
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 232119 ms
Total Talk Time (AGENT): 93861 ms
Total Talk Time (CUSTOMER): 112548 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/ff141b2c-495a-443e-b296-b5862aed6295_20250219T19:25_UTC.wav
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[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] It's gracious apeliam alike.
[CUSTOMER][NEUTRAL] See, when I started the, um, you think is the uro the for me travajo the United Healthcare pero unitola tajetica the APL, the American public life.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, you'rearte conlatarejeta Eyer of buskala poli on numero de seguru socia was study in.
[CUSTOMER][NEUTRAL] OK, no.
[CUSTOMER][NEUTRAL] 00, I only, OK.
[CUSTOMER][NEUTRAL] Um, OK, one second, because just, just to have lando perunami companera hakiquetalamio per mastalouattro ultimo la quatro ultimo.
[AGENT][NEUTRAL] OK, nothing.
[AGENT][NEUTRAL] In the middle of Coleto.
[CUSTOMER][NEUTRAL] I'm, yeah, yeah, yellow thing er OK er ocho sieve.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ferro Ocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] N Ocho qui.
[CUSTOMER][NEUTRAL] Yeah Ma[PII].
[AGENT][NEUTRAL] To[PII]
[AGENT][NEUTRAL] [PII]K.
[CUSTOMER][NEUTRAL] Just me
[AGENT][NEUTRAL] Im[PII].
[CUSTOMER][NEUTRAL] C.
[AGENT][NEUTRAL] OK, good, bueno. Why is it a car la etche de la semiento they said.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Theo and Diosa.
[AGENT][NEUTRAL] Gracias tambien onion de la casa por favor.
[CUSTOMER][NEUTRAL] Doocheauch unocin cin rentecuato.
[CUSTOMER][NEUTRAL] Play
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Fl[PII].
[AGENT][NEUTRAL] OK, gr[PII]is the name of an email port is there by the email.
[CUSTOMER][NEUTRAL] OK, see.
[AGENT][NEUTRAL] Quis.
[CUSTOMER][NEUTRAL] Ma[PII].
[CUSTOMER][NEUTRAL] Ao[PII].
[AGENT][NEUTRAL] Grasses equal numerro de telephonoporus did.
[CUSTOMER][NEUTRAL] Treserocinco o tres uno errotreogenaos.
[AGENT][NEUTRAL] Crea chintaocho.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK gracias Irielomando unopia de la arjeta for email I said.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] No, and, and physical and see a la casa la.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Well,
[AGENT][NEUTRAL] Acelo Aito Montito.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] See yuo Congusaypoo maito.
[CUSTOMER][NEUTRAL] Got
[CUSTOMER][NEUTRAL] and to know that.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so we put
[AGENT][NEUTRAL] La Carretapo Correo Va[PII].
[AGENT][NEUTRAL] Pursu Casa, yeah the Mandando for email on a copy of tambien.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][POSITIVE] Itsulasealgama thank you for the.
[CUSTOMER][NEUTRAL] Mhm. No, mucha graa ale one.
[AGENT][NEUTRAL] Iamentia steady gracias mar apele yamanosis sisitta alcomass OK.
[CUSTOMER][POSITIVE] OK, Lito Gracia here.
[AGENT][NEUTRAL] OK, grasses so that doesn't win there.
[CUSTOMER][NEUTRAL] OK bye bye.
[AGENT][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] It