AccountId: 011433970860
ContactId: ff016c1e-f7ac-4ae3-b6ba-7739e50f2172
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5340 ms
Total Talk Time (AGENT): 3001 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/ff016c1e-f7ac-4ae3-b6ba-7739e50f2172_20250625T18:05_UTC.wav
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[AGENT][NEUTRAL] APL. This is [PII]. How can I help you?