AccountId: 011433970860
ContactId: fef97ed4-662c-4993-9a99-b5c2b16666e9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 417609 ms
Total Talk Time (AGENT): 202668 ms
Total Talk Time (CUSTOMER): 115844 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/fef97ed4-662c-4993-9a99-b5c2b16666e9_20250107T20:07_UTC.wav
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[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] We're gonna tell.
[CUSTOMER][NEUTRAL] Clove.
[AGENT][NEUTRAL] We want
[CUSTOMER][POSITIVE] You understand I like my all my data.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][POSITIVE] I like that
[AGENT][NEUTRAL] OK, what number is let me call it the other way.
[CUSTOMER][NEUTRAL] Hi papa.
[AGENT][NEUTRAL] And so and pharmac.
[CUSTOMER][NEUTRAL] Cincin.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] get out here.
[AGENT][NEUTRAL] The pelotamente medi sinconvente cuatro quae cinco quae dos.
[CUSTOMER][NEUTRAL] S
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Almarera correct?
[CUSTOMER][NEUTRAL] 66.
[AGENT][NEUTRAL] Perfecto. So you know reposito verification confirmance of a simino direction no telefono ere electronicosociapolis.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Don't you see they they went to the street.
[CUSTOMER][NEUTRAL] Apartamento.
[CUSTOMER][NEUTRAL] That's what I'm saying.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] OK, correct, is there no direction and the moment that's in your river.
[CUSTOMER][NEUTRAL] No, no, but it says.
[AGENT][NEUTRAL] OK, and.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Guest seguro viola ta ra.
[CUSTOMER][NEUTRAL] See you go see see your thing say God brother.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] SCS preto esto square seguro paralante cincocambio and informac seguro.
[CUSTOMER][NEUTRAL] No, no, I mean all of.
[AGENT][NEUTRAL] No, OK.
[CUSTOMER][NEUTRAL] Hello
[AGENT][NEUTRAL] The preunto esto the video cambiolata momento to the visa vigenti is still about the correto.
[CUSTOMER][NEUTRAL] It's so
[CUSTOMER][POSITIVE] Alright that would be perfect.
[AGENT][NEUTRAL] No no cambiemos no cambiemostjeta amenoscute reliagu cambio relos beneficio just securemueva depolia arealapolisa remueva or eragrege novos beneficio and cassis cambel no polia ekemiarle una jetava.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEGATIVE] I don't say no, no, no, no, no, no.
[AGENT][NEUTRAL] 0
[AGENT][NEUTRAL] Pereracambio ellos beneficios laterjeta quetien is a momentosanovigente as the momento estos cambiuser be effective part del prime septemberdos milvente.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Evequetee unendiente in a polia.
[CUSTOMER][NEUTRAL] 33
[AGENT][MIXED] Perfecto, um, lo unico quesi you know quila direction queans no direction.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, what direction actual senorarera.
[CUSTOMER][NEUTRAL] See all the.
[AGENT][NEUTRAL] Percio.
[CUSTOMER][NEUTRAL] qui.
[AGENT][NEUTRAL] OK, entose quince from cuatro unosin over that.
[CUSTOMER][NEUTRAL] See see see see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, so now um
[AGENT][NEUTRAL] It's a casamento.
[CUSTOMER][NEUTRAL] Aparcamento
[CUSTOMER][NEUTRAL] No apartamento [PII] 3.
[AGENT][NEUTRAL] On no address.
[AGENT][NEUTRAL] Esto is in La [PII].
[CUSTOMER][NEUTRAL] The Hialeah garden.
[AGENT][NEUTRAL] Are you in res.
[CUSTOMER][NEUTRAL] S is huge.
[AGENT][NEUTRAL] Settle your church.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Er tamingo tenemos register so no telenos and pores.
[CUSTOMER][NEUTRAL] The the theater chafe.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] is electronseria.
[CUSTOMER][NEUTRAL] No, no you.
[AGENT][POSITIVE] Entiano. OK, perfect. Olear layer la direction para segu quelopi correcttamente [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I it.
[AGENT][NEUTRAL] Iur no telephones and chose [PII] os.
[CUSTOMER][NEUTRAL] 66.
[AGENT][POSITIVE] Perfect. MBR list uh service I clean the pan sector is a system.
[AGENT][NEUTRAL] A noten sending.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] So.
[AGENT][POSITIVE] It's excellent.
[CUSTOMER][NEUTRAL] Yeah I see what.