AccountId: 011433970860
ContactId: fef3f4d2-80b7-4191-beac-2939d3f8eed1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18260 ms
Total Talk Time (AGENT): 9011 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/fef3f4d2-80b7-4191-beac-2939d3f8eed1_20250221T16:57_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?