AccountId: 011433970860
ContactId: feb9238e-b802-4cf4-9c67-5af2489f5639
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 489029 ms
Total Talk Time (AGENT): 148298 ms
Total Talk Time (CUSTOMER): 77748 ms
Interruptions: 2
Overall Sentiment: AGENT=0.7, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/feb9238e-b802-4cf4-9c67-5af2489f5639_20250108T16:26_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII]. This is [PII]. I'm calling from Cinterstone.
[CUSTOMER][NEUTRAL] Um, I wanted to check the payment status for a couple of groups.
[AGENT][NEUTRAL] OK, let's take a look.
[AGENT][NEUTRAL] Alright, [PII], do you have the first group number that you'd like me to check?
[CUSTOMER][NEUTRAL] Yes, first one is 20195.
[CUSTOMER][NEUTRAL] For OA TV.
[AGENT][POSITIVE] All right, thank you so much. Let me pull this up.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So [PII], it looks like for this group.
[AGENT][NEUTRAL] Not showing any outstanding invoices are we needing to look at one specifically or?
[CUSTOMER][NEUTRAL] No, for the January invoice, um, we just wanted to know the pay through date for each group.
[AGENT][NEUTRAL] All right, let me pull that up here. One moment.
[AGENT][NEUTRAL] OK, I'm trying to get the January invoice to come up because the only one I'm getting up is the December. Sorry for the hold here [PII].
[CUSTOMER][POSITIVE] No problem.
[AGENT][NEUTRAL] OK, so the pay through date should be the beginning of the month through the end of the month because the frequent it looks like that's on every bill.
[CUSTOMER][NEUTRAL] OK, so for all the TV they pay, they're paid through January?
[AGENT][NEUTRAL] Mhm through the end of January correct.
[CUSTOMER][NEUTRAL] Oh, through the end of January.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK. Do, does it show when the last payment was received for you?
[AGENT][NEUTRAL] The last payment I'm showing processed on here was [PII] and that was for the invoice ending in 4599. It was for the bill date of 12-1-24.
[CUSTOMER][NEUTRAL] 2124. OK.
[CUSTOMER][NEUTRAL] All right, so that's it for that group. Um, the next group is Ventana Sara 24351.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me pull that up.
[AGENT][NEUTRAL] OK, so everything on this group is up to date. Also the last invoice I see for this was processed actually on [PII].
[AGENT][NEUTRAL] And that was the invoice ending in 7585. Let me see what the bill dates are for.
[AGENT][NEUTRAL] Uh, so this group would be paid through [PII] also.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And the last payment made, um, when was the last payment made?
[AGENT][NEUTRAL] The last payment I see was for the bill date of 1-1-25. It was processed on [PII].
[CUSTOMER][NEUTRAL] Oh, OK. Sorry, I misheard.
[CUSTOMER][NEUTRAL] OK, and the last group is um browser Mammonites Academy. The group number is 16269.
[AGENT][POSITIVE] Thank you so much, [PII], one moment.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so everything is still active on this group, um, it looks like.
[AGENT][NEUTRAL] This group is also billed uh through the end of the month.
[AGENT][NEUTRAL] And so the last invoice that I see received [PII] for this group was processed on [PII]. It was for a bill date of [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So it's paid through [PII] for this one? Or is it still January?
[AGENT][POSITIVE] Correct, yes.
[AGENT][NEUTRAL] Well, I see a January invoice but I'm not showing it's been posted as paid on our side as of yet.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so is that the same cases for OLA TV as well, it's paid through [PII], not [PII]? OK.
[AGENT][NEUTRAL] Mhm, yeah, I don't see any payment yet posted for January, yes ma'am.
[CUSTOMER][NEUTRAL] All right. And can I get a reference number for this call, please?
[AGENT][NEUTRAL] Absolutely, that's going to be my name with my last initial in today's date. My name again is [PII], that's [PII] Last initial to my name is gonna be [PII].
[CUSTOMER][NEUTRAL] OK, and you said today's date?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] All right. Well, thank you for your help, [PII]. Have a great day.
[AGENT][POSITIVE] You too, [PII]. Take care.
[CUSTOMER][NEUTRAL] Bye.