AccountId: 011433970860
ContactId: fe9aa984-a547-4413-9c07-27398328b663
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17200 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5679 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/fe9aa984-a547-4413-9c07-27398328b663_20250521T20:38_UTC.wav
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[CUSTOMER][NEUTRAL] Good afternoon. I'm calling in from Baptist Outpatient Services. My name is [PII].
[CUSTOMER][NEUTRAL] Hello?