AccountId: 011433970860
ContactId: fe5f16d8-0cf4-4c4e-95ea-8c80f1652eb7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22350 ms
Total Talk Time (AGENT): 10599 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/fe5f16d8-0cf4-4c4e-95ea-8c80f1652eb7_20250128T16:40_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help?