AccountId: 011433970860
ContactId: fe3bab1d-1b4a-4155-801d-36dea56ab10f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 68400 ms
Total Talk Time (AGENT): 11689 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/fe3bab1d-1b4a-4155-801d-36dea56ab10f_20250527T22:27_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.