AccountId: 011433970860
ContactId: fe3080d7-142a-4b23-a0c4-4dda0c73c255
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 64120 ms
Total Talk Time (AGENT): 10649 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/fe3080d7-142a-4b23-a0c4-4dda0c73c255_20250424T14:03_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL this is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.