AccountId: 011433970860
ContactId: fe226d84-ce80-4085-8950-34a3af0591fa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31200 ms
Total Talk Time (AGENT): 15267 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/fe226d84-ce80-4085-8950-34a3af0591fa_20250212T14:54_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling APR. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line is connecting the call.