AccountId: 011433970860
ContactId: fe1ef29c-10ba-418a-88f4-5b12bd0387c2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27729 ms
Total Talk Time (AGENT): 5428 ms
Total Talk Time (CUSTOMER): 3709 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/fe1ef29c-10ba-418a-88f4-5b12bd0387c2_20250502T20:23_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] Thanks for calling APL. This is St[PII]How can I help you?
[CUSTOMER][NEUTRAL] work.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?