AccountId: 011433970860
ContactId: fe01e252-3a45-48e8-a3bd-70223ec38b31
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15100 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 799 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/fe01e252-3a45-48e8-a3bd-70223ec38b31_20250416T15:27_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.