AccountId: 011433970860
ContactId: fdfc53ae-3d55-4fc7-a234-0244874b31bc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10239 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 910 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/fdfc53ae-3d55-4fc7-a234-0244874b31bc_20250421T20:07_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?