AccountId: 011433970860
ContactId: fda2d4f6-4798-4c43-84d2-615e25782c17
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9359 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1330 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/fda2d4f6-4798-4c43-84d2-615e25782c17_20250623T12:02_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.