AccountId: 011433970860
ContactId: fd9d90cf-2e87-4ecc-9071-9b54bc9b0a56
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36169 ms
Total Talk Time (AGENT): 17777 ms
Total Talk Time (CUSTOMER): 15403 ms
Interruptions: 1
Overall Sentiment: AGENT=2.5, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/fd9d90cf-2e87-4ecc-9071-9b54bc9b0a56_20250527T14:55_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Uh, yes, are y'all having issues with the the website?
[AGENT][NEGATIVE] Yes, our systems are going extremely slow, um, and it's affecting the website as well.
[CUSTOMER][NEUTRAL] Oh, OK, alright, well I guess I'll just wait and uh because I wanted to pay the invoice I'll just wait.
[AGENT][POSITIVE] Oh, OK. Yes, ma'am. Hopefully, it'll be up soon for us.
[CUSTOMER][NEUTRAL] Because it's not like they keep popping out.
[CUSTOMER][POSITIVE] OK, I'll just try again later thank you.
[AGENT][POSITIVE] You're welcome. Thanks for calling APL. Have a good day.
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] Bye bye.