AccountId: 011433970860
ContactId: fd7dda73-6f9a-4aa2-820b-21fe36802c1e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 64138 ms
Total Talk Time (AGENT): 22823 ms
Total Talk Time (CUSTOMER): 26134 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/fd7dda73-6f9a-4aa2-820b-21fe36802c1e_20250318T17:05_UTC.wav
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[AGENT][NEUTRAL] That at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Hello [PII] when I start with me now.
[AGENT][NEUTRAL] OK, you put that call is a number of the police.
[CUSTOMER][NEUTRAL] Um in hospital benefit is errodona nueve una uno unocho Melie.
[AGENT][NEUTRAL] Is Nombre [PII].
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] It's a teleport.
[CUSTOMER][NEUTRAL] Yes, it sinosino face no no don't have it.
[AGENT][NEUTRAL] Let me a mason moment to the [PII].
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] So see but quese [PII] [PII].
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] The student available ma'am.
[CUSTOMER][NEUTRAL] No, it is so.
[AGENT][NEUTRAL] OK, but the one the is my American public my my.
[CUSTOMER][NEUTRAL] OK, right.
[CUSTOMER][NEUTRAL] Yeah