AccountId: 011433970860
ContactId: fd7d7df8-f2db-4e8d-bbe3-6b1dff1c9692
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42520 ms
Total Talk Time (AGENT): 10820 ms
Total Talk Time (CUSTOMER): 11991 ms
Interruptions: 1
Overall Sentiment: AGENT=2, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/fd7d7df8-f2db-4e8d-bbe3-6b1dff1c9692_20250523T12:49_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Went back to the
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Well,
[CUSTOMER][NEUTRAL] I will be back. How about that?
[CUSTOMER][POSITIVE] All right thank you you're welcome.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] I
[AGENT][NEGATIVE] Disconnecting call due to no response.