AccountId: 011433970860
ContactId: fd70119e-bc4b-4ecb-83db-79a997cfbf7f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21600 ms
Total Talk Time (AGENT): 5210 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/fd70119e-bc4b-4ecb-83db-79a997cfbf7f_20250401T16:29_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?