AccountId: 011433970860
ContactId: fd69e1cd-2357-440f-a869-9d71f445593e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 987940 ms
Total Talk Time (AGENT): 340713 ms
Total Talk Time (CUSTOMER): 248952 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/fd69e1cd-2357-440f-a869-9d71f445593e_20250304T14:12_UTC.wav
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[AGENT][NEUTRAL] We one of the uh.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh yeah, uh, one of the I mean I'm [PII].
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Seema consulta unquere um as you see comparto numeral cuenta is um unserviestalpalies or cursor.
[AGENT][NEUTRAL] OK, and the endosier certificate polia ale.
[CUSTOMER][NEUTRAL] is in the quadraue.
[CUSTOMER][NEUTRAL] Press quattro or one.
[CUSTOMER][NEUTRAL] It's that no posoonalestor is just to commodiente posa.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, may I who's the number in your?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] tele.
[CUSTOMER][NEUTRAL] The er unamino is in the handingo like a skin guo trendingo Miami Lake going north apardamentoreouna er core regao er telephone elinounta in the quatro just the reino dimension and otra and your.
[AGENT][NEUTRAL] Tea and your direction.
[CUSTOMER][NEUTRAL] OK, I'm almost all of them.
[AGENT][NEUTRAL] To
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh, [PII]
[CUSTOMER][NEUTRAL] Drive uh trend [PII].
[AGENT][NEUTRAL] Tessa.
[CUSTOMER][NEUTRAL] My salagaer then then take cabia desertitular lara travaja in no puedama.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, but I do tenorunasposo era el puede chamars.
[AGENT][NEUTRAL] I darnos a verbal system.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Maua release Aristocabis.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, one or the other is to man the poor una fact resciendo esto factores and noresu you unbres poo singer ortis.
[CUSTOMER][NEGATIVE] And no, no.
[AGENT][NEUTRAL] OK, Juvia assistance America.
[CUSTOMER][NEUTRAL] El Dia cervioondos is el cuatro dire.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Quattroitres.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Like Christian bringicio as initial of OFC complex.
[AGENT][NEUTRAL] OK, permit is on the power.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] uh.
[AGENT][NEUTRAL] Also the temples, you know what this.
[CUSTOMER][NEUTRAL] El cuatro dire.
[AGENT][NEUTRAL] Mhm culose correct.
[CUSTOMER][NEUTRAL] Deltres AldiS Laura and the meter on the cola factura project the tres and a noche is a DS ernamaaldijaon flo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] bueno, um.
[AGENT][NEUTRAL] Mejoquela description reservicio initial encounter.
[CUSTOMER][NEUTRAL] The initial OFC noseigga complex.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Conto de Moto de estocervi.
[CUSTOMER][NEGATIVE] Uh, and totalinoincuenta.
[AGENT][NEUTRAL] sin.
[CUSTOMER][NEUTRAL] Pero reservicing.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] The moments in their clam.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][POSITIVE] See, I like it I'm the check of the rata salon.
[CUSTOMER][NEUTRAL] Latura even by buo Almenno Dia cuatro is entrelo pitalla alitresa is lofiina doctor.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero el cuatrore phone camera.
[AGENT][NEUTRAL] La
[AGENT][NEGATIVE] Us correspondent estaturavias negada.
[CUSTOMER][NEUTRAL] No, no, Sola and me and er like a sifu cuero.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Was a documento on formal er couras.
[AGENT][NEUTRAL] The person number the doctor and I documentcuo cui conos cargos.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] It's [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] What we don't.
[AGENT][NEUTRAL] I keep [PII] gets here and Mao.
[AGENT][NEUTRAL] Any question.
[CUSTOMER][NEGATIVE] They just pay me perildapele no no I'm not so.
[AGENT][POSITIVE] It very connected to seniorities.
[CUSTOMER][NEUTRAL] What?
[AGENT][NEUTRAL] I guess so.
[AGENT][NEGATIVE] Uh, no.
[CUSTOMER][NEUTRAL] If
[CUSTOMER][NEGATIVE] No, no heura, um, el rechaso or la eracion the bill.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Indian.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] And just to send me no more.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] no.
[AGENT][NEUTRAL] Just stuff.
[AGENT][NEUTRAL] P
[AGENT][NEUTRAL] er he was uh cursor.
[AGENT][NEUTRAL] Senior medical
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] No lopagamos.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Be use no biore.
[AGENT][NEUTRAL] He check and they say.
[CUSTOMER][NEUTRAL] Yeah I.
[AGENT][NEUTRAL] Oh, OK. Be porquevia for salad via que a line foracion including the direction rezoici the parapo asserchequealallestino.
[AGENT][NEUTRAL] From you.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] One of the process and the yes and I see uh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is Diaz.
[AGENT][NEUTRAL] It's just now.
[AGENT][NEUTRAL] It's just
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Let's um.
[AGENT][NEUTRAL] OK. Um.
[AGENT][NEGATIVE] Oh sorry.
[AGENT][NEUTRAL] See the system um.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] When anteca so a senor Ortizac process and this possibly.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, that was, uh, bus.
[CUSTOMER][NEUTRAL] There you go.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] to declare.
[CUSTOMER][NEGATIVE] El monto totaling pardon lamel total de ambuses indosincuenta is a parainca.
[AGENT][NEGATIVE] cargo deintosincuenta para.
[AGENT][NEUTRAL] The those cargoes.
[CUSTOMER][NEUTRAL] Er, no, but.
[CUSTOMER][NEUTRAL] No, no, pardon, er, when you I think on balance.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um
[AGENT][NEGATIVE] Leala cerca de loss.
[CUSTOMER][POSITIVE] Yeah like the the return OFC comprehensive.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] He has a crazy because see that of.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Islamo is to be in the system uh give for process the uh.
[AGENT][NEUTRAL] So number Tamillo.
[CUSTOMER][NEUTRAL] Mhm. I complete or test.
[AGENT][NEUTRAL] Alright, let's just.
[AGENT][POSITIVE] OK, sunset and tasting color it is.
[AGENT][NEUTRAL] to make over there this is los carvelosincore some paralavia.
[AGENT][NEUTRAL] Sargo noose Ortiz perolia no pao de la via aloica.
[CUSTOMER][NEUTRAL] Oh, OK, uh, that's fine.
[AGENT][NEUTRAL] It's
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] No, no, the
[AGENT][NEUTRAL] No solament process resin is bio unexplic and the beneficios a or adolesquesloervicioscuviertos they were from saloon.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Um, no, she is I'll try like I know your mama.
[AGENT][NEUTRAL] See leva I um the rosinoposo or nos er aererqueliarosa actually sarla direction the casa.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] A.
[AGENT][NEUTRAL] de la poliaeral no la persona la cuenta no.
[CUSTOMER][NEUTRAL] Yeah, least 10 toes um relo el del cuatro embreer tendriaquearguerto in a final la communication and uro doctor lafi doctor no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct moment stat decerclamo all the forms so it was no we're gonna.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Lito.
[CUSTOMER][NEUTRAL] No, no, I sorry at all like that mucho.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] You went to a ho ho.