AccountId: 011433970860
ContactId: fd4b7e4c-0f71-4415-8da7-268c2f18435e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23940 ms
Total Talk Time (AGENT): 13599 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/fd4b7e4c-0f71-4415-8da7-268c2f18435e_20250225T20:21_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] If you can hear me, I can't hear you. Please give us a call back. Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.