AccountId: 011433970860
ContactId: fd1f7c78-1c5e-4c41-942a-b4b47834fd40
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16840 ms
Total Talk Time (AGENT): 4742 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/fd1f7c78-1c5e-4c41-942a-b4b47834fd40_20250501T16:44_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?