AccountId: 011433970860
ContactId: fcf16719-8bb2-4c76-a4b4-9d7970eda2b5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24379 ms
Total Talk Time (AGENT): 6747 ms
Total Talk Time (CUSTOMER): 3879 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/fcf16719-8bb2-4c76-a4b4-9d7970eda2b5_20250205T21:42_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, is there anyone else?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Can you hear me?