AccountId: 011433970860
ContactId: fcd63809-4ddc-4869-a354-82df91cb2612
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22860 ms
Total Talk Time (AGENT): 12180 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/fcd63809-4ddc-4869-a354-82df91cb2612_20250604T22:25_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with AL. How may I help you?