AccountId: 011433970860
ContactId: fca76e19-9665-471a-a61d-4c51ac1d4350
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 375760 ms
Total Talk Time (AGENT): 166818 ms
Total Talk Time (CUSTOMER): 129877 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/fca76e19-9665-471a-a61d-4c51ac1d4350_20250502T14:49_UTC.wav
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[AGENT][NEUTRAL] [PII] consent augusto.
[CUSTOMER][NEUTRAL] Snores [PII].
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] See seguro de lapana incluso maybe don't get any er tea.
[AGENT][NEUTRAL] OK, um, telephone.
[CUSTOMER][NEUTRAL] And no sta chose doseve say cinco sero cuatro.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Istina de la polisa or not in one.
[CUSTOMER][NEUTRAL] No, no, my only going from de la polia.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, let me get this phone.
[CUSTOMER][NEUTRAL] Can I did the mayo me don't just a trea que quemeegawalatadika again that mean no yega on amigas.
[AGENT][NEUTRAL] OK, Como de la re you.
[CUSTOMER][NEUTRAL] Estevis concor the finale the final.
[AGENT][NEUTRAL] Seta? OK.
[CUSTOMER][NEUTRAL] Sea stevez Marivis I say Marivisteves.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Como Mari.
[CUSTOMER][NEUTRAL] And uh er eitherbutio becorta is a maribisain rea.
[CUSTOMER][NEUTRAL] You got this.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, um, but so, so what is this yeah, I was insa Mannua.
[CUSTOMER][NEUTRAL] The couple was in.
[AGENT][NEUTRAL] Meera.
[CUSTOMER][NEGATIVE] I can't my thing.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] And so what is that thing on where those.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] If I see the direction.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, OK, yeah, come through.
[AGENT][NEUTRAL] And so
[AGENT][NEUTRAL] OK, meoria verfiafanasimmiento ia core electronic on a system.
[CUSTOMER][NEUTRAL] Cue the say mio esciento era.
[CUSTOMER][NEUTRAL] Imigore [PII] [PII].
[AGENT][POSITIVE] Mhm perfect.
[AGENT][NEUTRAL] Gracias. OK, Litojalo [PII] so send me mijo I mm see mhm mijolatuosos into the place [PII].
[CUSTOMER][NEUTRAL] [PII]?
[CUSTOMER][NEUTRAL] Credo.
[AGENT][NEUTRAL] You know, I know you need.
[CUSTOMER][NEUTRAL] No, not, it's a casa.
[AGENT][NEUTRAL] OK, all right, so this in a lobar in a bil emerodien biosajeta is aquenolares.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] Um, they have.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] Hey Nomodonicajeta salolareo um it happened.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] But Boa in Briar que quelaia lamb um.
[AGENT][POSITIVE] OK well yeah that quite right.
[CUSTOMER][NEUTRAL] Of gracias.
[AGENT][NEUTRAL] OK, hopefully not.
[CUSTOMER][NEUTRAL] I mean I had a contro controbuon but a casano.
[AGENT][NEUTRAL] OK, OK. I see.
[AGENT][NEUTRAL] They have so what I make casino they have for the commi no they have mm.
[AGENT][NEUTRAL] OK, listen toes peoita on talieta, um, the sino diaslaborale corre regularer is the necessita de polisa.
[CUSTOMER][NEUTRAL] Hey, tell me, OK, they have me go run but don't find.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Melauea, yeah.
[AGENT][NEUTRAL] Claro and nomeerdos.
[AGENT][NEUTRAL] Say Juno.
[CUSTOMER][NEUTRAL] To say soon.
[AGENT][NEUTRAL] Sicono.
[CUSTOMER][NEUTRAL] Cinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That adosao sin.
[AGENT][POSITIVE] Correct. Mhm.
[CUSTOMER][NEUTRAL] Yeah, it says a good package I go oh no.
[AGENT][NEUTRAL] Seecorreo normamentelocas via paquete con con no beneficio he lostjeta he told information solovaro uncomuno grade counton information.
[CUSTOMER][NEUTRAL] You say yo I er er a tube it I had the right of being a companion your tenia but no no no no redo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Mhm. Yeah, no.
[CUSTOMER][NEUTRAL] OK, say graciapolauda.
[AGENT][NEUTRAL] Then Iando quierras is si puedeira estrepajina irre is it I mean from electronicamente Sibanorepajina. I am a public [PII], OK.
[CUSTOMER][NEUTRAL] The a
[CUSTOMER][POSITIVE] Ah, retoufreto gracias.
[AGENT][NEUTRAL] Then you got man bye bye.
[CUSTOMER][NEUTRAL] Geta gracia bye bye.