AccountId: 011433970860
ContactId: fc40039b-d8f4-42fe-84fb-b7e0f73a7a5e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28670 ms
Total Talk Time (AGENT): 12483 ms
Total Talk Time (CUSTOMER): 841 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/fc40039b-d8f4-42fe-84fb-b7e0f73a7a5e_20250512T22:43_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Oh, this is [PII] with APL. How may I help you?
[CUSTOMER][NEUTRAL] Hello?