AccountId: 011433970860
ContactId: fc3965a5-a6f3-42d2-abd9-58634ab7b389
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8109 ms
Total Talk Time (AGENT): 4640 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/fc3965a5-a6f3-42d2-abd9-58634ab7b389_20250523T17:19_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.