AccountId: 011433970860
ContactId: fbd92c41-f3b9-4a00-88a5-294200f100c2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14989 ms
Total Talk Time (AGENT): 4628 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/fbd92c41-f3b9-4a00-88a5-294200f100c2_20250610T14:34_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?