AccountId: 011433970860
ContactId: fbbe7569-1098-4764-8bd1-2ad743a4746c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45709 ms
Total Talk Time (AGENT): 7308 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/fbbe7569-1098-4764-8bd1-2ad743a4746c_20250611T21:43_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII] with ACL. How can I help you?
[AGENT][NEUTRAL] Is anyone there?