AccountId: 011433970860
ContactId: fbb9d01a-fa4a-40e7-8300-e42937766775
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23110 ms
Total Talk Time (AGENT): 5561 ms
Total Talk Time (CUSTOMER): 13151 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/fbb9d01a-fa4a-40e7-8300-e42937766775_20250617T13:27_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey [PII], my name is [PII]. I'm calling from Akron Deal Bow and Springs. How are you doing?
[AGENT][POSITIVE] I'm doing well. How are you?
[CUSTOMER][POSITIVE] I am doing great. I was just calling about a mutual patient. Um, I just wanted to check on a balance. I mean, um, I just wanted.
[AGENT][NEUTRAL] OK.