AccountId: 011433970860
ContactId: fb9efc17-aa77-46db-b8e6-68fd6ebd1d4e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4099 ms
Total Talk Time (AGENT): 3150 ms
Total Talk Time (CUSTOMER): 900 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/fb9efc17-aa77-46db-b8e6-68fd6ebd1d4e_20250604T13:41_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello?