AccountId: 011433970860
ContactId: fb969f5c-af47-4911-a180-4e6539c21fd8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26760 ms
Total Talk Time (AGENT): 6542 ms
Total Talk Time (CUSTOMER): 12560 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/26/fb969f5c-af47-4911-a180-4e6539c21fd8_20250226T20:34_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is. How can I help you?
[CUSTOMER][NEUTRAL] I'm sorry, I didn't catch your name.
[AGENT][NEUTRAL] It's
[CUSTOMER][NEUTRAL] I, I still, I don't, there's some background noise. I don't know if I'm, I'm in my office just you're kind of cutting in and out.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] I'm sorry, is this
[CUSTOMER][NEUTRAL] that in 1000 here, um.