AccountId: 011433970860
ContactId: fb5a0b57-0075-4635-8332-b33c44e423d4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5360 ms
Total Talk Time (AGENT): 4290 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/fb5a0b57-0075-4635-8332-b33c44e423d4_20250213T19:03_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?