AccountId: 011433970860
ContactId: fb392bda-d590-4201-baa2-c2ce368079d7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5460 ms
Total Talk Time (AGENT): 4010 ms
Total Talk Time (CUSTOMER): 490 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/fb392bda-d590-4201-baa2-c2ce368079d7_20250130T13:01_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh