AccountId: 011433970860
ContactId: fb18b2e0-3bb4-45b2-bf09-c6021d45a222
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19620 ms
Total Talk Time (AGENT): 9951 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/fb18b2e0-3bb4-45b2-bf09-c6021d45a222_20250117T21:58_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling EPL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.