AccountId: 011433970860
ContactId: fb161ca6-403f-46f7-8d6e-f155af539580
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21139 ms
Total Talk Time (AGENT): 7308 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/fb161ca6-403f-46f7-8d6e-f155af539580_20250402T13:49_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.