AccountId: 011433970860
ContactId: fb04de34-25dc-4f7b-a274-d45caea80d04
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24680 ms
Total Talk Time (AGENT): 11407 ms
Total Talk Time (CUSTOMER): 8899 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/fb04de34-25dc-4f7b-a274-d45caea80d04_20250602T14:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, good morning. I was just calling for a.
[CUSTOMER][NEUTRAL] Um, I'm sorry, the, the status of a Pria.
[AGENT][POSITIVE] OK, you're looking for Prio. Uh, I can help you with that. Good morning, I can hear you.
[CUSTOMER][POSITIVE] Hello. Good morning.
[AGENT][NEUTRAL] You're looking