AccountId: 011433970860
ContactId: fb03133e-3ab0-4a17-bdc0-3d10b5532c98
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7579 ms
Total Talk Time (AGENT): 4670 ms
Total Talk Time (CUSTOMER): 3328 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/fb03133e-3ab0-4a17-bdc0-3d10b5532c98_20250313T20:10_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII] and I'm calling from multiple.
[AGENT][NEUTRAL] Hello.