AccountId: 011433970860
ContactId: fb02352c-fa8e-42ab-8b3e-49d168ceb549
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 160339 ms
Total Talk Time (AGENT): 78123 ms
Total Talk Time (CUSTOMER): 52360 ms
Interruptions: 1
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/fb02352c-fa8e-42ab-8b3e-49d168ceb549_20250114T16:45_UTC.wav
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[AGENT][POSITIVE] One of the conquista.
[CUSTOMER][NEUTRAL] Hola Suarez.
[AGENT][NEUTRAL] And one of the.
[CUSTOMER][POSITIVE] Mm quivers and vial beneficio deciente.
[AGENT][NEUTRAL] Um, OK, for the numeral polio.
[CUSTOMER][NEUTRAL] Terro uno cuatrotressiete uno o chodos.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Suarez.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] C Gliadne.
[AGENT][NEUTRAL] OK. I just say [PII].
[CUSTOMER][NEUTRAL] The pro.
[AGENT][NEUTRAL] OK, telelelaman is.
[CUSTOMER][NEUTRAL] O dressing
[CUSTOMER][NEUTRAL] Ocho Ocho.
[CUSTOMER][NEUTRAL] Venticinco entitres.
[AGENT][NEUTRAL] It is on the extension.
[CUSTOMER][NEUTRAL] No, not a director.
[AGENT][NEUTRAL] Let me check.
[CUSTOMER][NEGATIVE] Sick.
[AGENT][NEUTRAL] OK, put a confirm my port number complete la fenascimento de laura.
[CUSTOMER][NEUTRAL] Our first meet
[CUSTOMER][NEUTRAL] Marsoventiciete michocuatro.
[AGENT][NEUTRAL] Which is a gracious for verification information is just solicitano.
[CUSTOMER][NEUTRAL] For.
[AGENT][POSITIVE] Uh, those beneficials correct.
[CUSTOMER][POSITIVE] Beneficial in Dale.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Me was caseaclaga.
[CUSTOMER][NEUTRAL] or factor.
[AGENT][NEUTRAL] Too, um.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][NEUTRAL] Call a number of facts or calls.
[CUSTOMER][NEUTRAL] Ocho dressing.
[CUSTOMER][NEUTRAL] Ocho Ocho.
[CUSTOMER][NEUTRAL] Vicinco Quattro face.
[AGENT][POSITIVE] Interesting and they say again.
[CUSTOMER][NEUTRAL] Pardon?
[AGENT][NEUTRAL] Attention on I and special.
[CUSTOMER][NEUTRAL] No.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] When a bus is mass estacion he perfects a numero [PII] [PII] sin parente says.
[AGENT][NEUTRAL] Tinga asking for.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Ma nada nada.
[AGENT][NEUTRAL] It's very.
[CUSTOMER][NEUTRAL] Yeah yeah mm bye.