AccountId: 011433970860
ContactId: fa9bc0dc-a2e7-4f69-8017-3b71c6deb57b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3529 ms
Total Talk Time (AGENT): 3529 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/fa9bc0dc-a2e7-4f69-8017-3b71c6deb57b_20250219T18:31_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?