AccountId: 011433970860
ContactId: fa869c64-48e5-4e81-9c0c-355fbc185724
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 93239 ms
Total Talk Time (AGENT): 37106 ms
Total Talk Time (CUSTOMER): 54578 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/fa869c64-48e5-4e81-9c0c-355fbc185724_20250616T16:58_UTC.wav
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[AGENT][NEUTRAL] That's just being an American public place and I'm just [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, Monica buena mira loquepasasquestratado the affiliate unas cuentas er quetengo er in podio paraporelia el pavo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, sablando the the unres or or
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] So that to probably.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, um,
[CUSTOMER][NEUTRAL] Seeing like like like.
[AGENT][NEUTRAL] No.
[CUSTOMER][POSITIVE] Thank somebody for our thing go to you know to say cinco cuarenta.
[AGENT][NEUTRAL] You sell the English.
[CUSTOMER][NEUTRAL] But don't
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] My man, OK, yo poose lineapaire porque troparamento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Pero pre just to not to broker in porque no nomes las cuentas in.
[AGENT][NEUTRAL] You know, mm, your nose so um I the partamento queen car las empressas peron no and espanol so yo naire.
[CUSTOMER][NEUTRAL] 00.
[CUSTOMER][NEGATIVE] No, they're broke and muchesimas grass.
[AGENT][NEUTRAL] But I see.
[AGENT][NEUTRAL] OK, then no one there. That's just me and madam.
[CUSTOMER][NEUTRAL] He beamal like I said.
[AGENT][NEUTRAL] Mhm