AccountId: 011433970860
ContactId: fa8510a1-8883-41e6-9ad9-9bd93f877931
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10100 ms
Total Talk Time (AGENT): 3769 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/fa8510a1-8883-41e6-9ad9-9bd93f877931_20250521T17:10_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling ATS speaking. May I help you?
[AGENT][POSITIVE] Oh wow.