AccountId: 011433970860
ContactId: fa501feb-8827-4cad-b66e-f08e5226e99b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 67080 ms
Total Talk Time (AGENT): 15880 ms
Total Talk Time (CUSTOMER): 41507 ms
Interruptions: 0
Overall Sentiment: AGENT=-1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/fa501feb-8827-4cad-b66e-f08e5226e99b_20250404T16:37_UTC.wav
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[AGENT][NEGATIVE] You mad American publicly, you know [PII].
[CUSTOMER][NEUTRAL] This number wale.
[AGENT][NEUTRAL] Monica.
[CUSTOMER][NEUTRAL] Oh, like a salmonica via yamando de estan enterprises era certi follow up queso Pendoer person yeah person medicare is you know seeingdo is barrio messes standos the gloria is the media destado persona.
[AGENT][NEUTRAL] Man
[CUSTOMER][NEUTRAL] In residiores puesta oh yes anormente Aviotra HR manager. I'm just following up. It's senco grandes ta Medicare.
[AGENT][NEUTRAL] OK, and I thought to be the pastamento de building, um, pita que.
[CUSTOMER][NEUTRAL] No, it's studying my problem.
[AGENT][NEUTRAL] One moment. One moment, OK.
[CUSTOMER][POSITIVE] Yes yes.
[CUSTOMER][NEGATIVE] You are on hold.