AccountId: 011433970860
ContactId: fa3e2b7b-68f3-498c-a2fa-c2d3241a5d1c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30239 ms
Total Talk Time (AGENT): 11366 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/fa3e2b7b-68f3-498c-a2fa-c2d3241a5d1c_20250303T13:33_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.